FAQ
Frequently Asked Questions – Lumpum Company
1. ORDER & SHIPPING:
How long will it take to receive my order?
Our total delivery time is 6–10 business days. This includes a 1–2 business day handling period followed by 5–8 business days for transit. All orders include a tracking number so you can follow your package’s journey.
Do you offer free shipping?
Yes! We offer Free Standard Shipping on all orders across the United States, with no minimum purchase required.
Where do you ship from?
We ship from our partner warehouses located in the US and internationally to ensure the fastest delivery times based on current inventory.
Can I track my order?
Absolutely. Once your order ships, you will receive an email with a tracking link. You can also track your order directly on our website under the Track Your Order page.
2. RETURNS & REFUNDS:
What is your return policy?
We offer a 30-day return window. If you are not satisfied with your purchase, you can return it within 30 days of delivery, provided the item is in its original, unworn condition with tags attached.
How do I start a return?
Please email us at Support@lumpumcompany.shop. with your order number. Our team will provide you with the correct return warehouse address and instructions.
Is there a restocking fee?
No. We do not charge any restocking fees ($0.00) for returned items.
3. PAYMENTS & SECURITY:
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as Apple Pay and Google Pay.
Is my payment information secure?
Yes. Our store is hosted on the Shopify platform and uses SSL encryption (the industry standard) to protect your data. We do not store your credit card information on our servers.
4. PRODUCT & CONTACT:
How can I contact customer support?
You can reach us via email a Support@lumpumcompany.shop.
Our team is available Monday – Friday, 9:00 AM – 6:00 PM (PST).
Where is Lumpum Company located?
Our administrative office is located in Coronado, California.